How to Add Wheelchair Assistance in Malaysia Airlines

Malaysia Airlines offers wheelchair assistance for passengers with mobility needs. This service ensures a smooth journey from check-in to boarding and arrival.

Below is a step-by-step guide on how to request and use wheelchair assistance with Malaysia Airlines.

How to Request Wheelchair Assistance

To arrange wheelchair assistance, follow these steps:

1. Request in Advance

Malaysia Airlines recommends requesting wheelchair assistance at least 48 hours before departure.

2. Booking Options

You can request the service through:

a. The Malaysia Airlines Contact Centre:

• Within Malaysia: Call 1 300 88 3000
• From Overseas: Call +603 7843 3000

b. Your travel agent (if booked through one).

c. The Malaysia Airlines website during booking or via the “Manage Booking” section.

3. Confirmation

You will receive a confirmation of the wheelchair request. If you have any special needs, inform the airline in advance.

What to Do on the Day of Travel

1. Arrive Early – Get to the airport well before departure to allow enough time for assistance arrangements.
2. Go to the Special Assistance Counter – At Kuala Lumpur International Airport (KLIA), go to check-in counters B1 and B2. At other airports, approach the special assistance counter.
3. Boarding Assistance – A Ground Handling Staff member will assist you through security, immigration, and boarding. You will be taken through priority lanes.
4. Onboard Support – Cabin crew will help you get seated and ensure a comfortable flight.

Upon Arrival

1. Wheelchair on Arrival – A wheelchair will be ready for you as soon as you land.
2. Escort Through Airport – Ground staff will assist you with immigration, baggage claim, and customs.
3. Final Assistance – You will be accompanied until you exit the airport.

Can You Request Assistance at the Airport Without Pre-Booking?

Yes, wheelchair assistance can be requested at the airport, but availability may be limited. It’s best to book in advance to avoid delays.

For more details, visit the official Malaysia Airlines disability assistance page.