Return & Refund

Returns & Exchanges

We do not offer refunds for:

• Change of mind
• Incorrect product selection
• Personal preference or suitability

We offer an exchange only policy within 30 days of the original purchase date, subject to the following conditions:

• A 20% restocking fee applies (based on the invoice value, excluding GST and shipping costs)
• The product must be:
  
  • In original condition
  • Unused (beyond initial inspection)
  • Returned in original packaging

All returns and exchanges must be approved in writing prior to being sent back. Unauthorised returns will not be accepted.

To request an exchange, please contact:
info@gilanimobility.co.nz | +64 9886 0030

Incorrect or Wrong Item Received

If you receive an item that is different from what you ordered:

• We will take full responsibility for return shipping and replacement if the error is on our side
• If the incorrect order was placed by the customer, the exchange policy above will apply

Any issues must be reported within 48 hours of delivery.

Faulty Products (Consumer Guarantees Act 1993)

If you believe a product is faulty, please contact us with:

• A clear description of the issue
• Photos and/or video evidence

All claims are assessed in accordance with the Consumer Guarantees Act 1993.

If a fault is confirmed, we will provide a remedy which may include:

• Repair
• Replacement
• Refund (where required under law)

Product Suitability

Product suitability depends on:

• Intended use
• Operating conditions
• User requirements

We are not responsible for incorrect product selection where specifications and intended use have been clearly provided.

Claims relating to performance, suitability, or “fit for purpose” must be supported with clear evidence.

Warranty Policy

Most products include a manufacturer’s warranty, which typically covers:

• 12 months on electrical or mechanical components
• 12 months on structural components (where applicable)

Warranty covers manufacturing defects only and may include:

• Repair
• Replacement of parts
• Replacement of the product (where applicable)

What is Not Covered

Warranty does not cover:

• Misuse or improper use
• Wear and tear
• Damage caused by incorrect handling, environment, or operation

Reporting Issues

We strongly recommend:

• Inspecting the product upon delivery
• Taking photos or videos if any issue is identified

All issues must be reported within 48 hours of delivery to support claims.

Shipping for Returns & Warranty

• Returns must be approved before being sent
• Customers are responsible for all return shipping costs unless the issue is confirmed to be our error or a verified fault
• This includes all freight and handling charges

Refunds, Returns & Consumer Guarantees (New Zealand)

Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act 1993 (CGA).

If a product is faulty, not fit for purpose, or does not match its description, you may be entitled to a repair, replacement, or refund in accordance with the CGA.

Minor variations in design, colour, dimensions, components, or specifications may occur and do not constitute a defect, provided the product remains fit for purpose and compliant with applicable standards.

Gilani Engineering provides warranty and support in line with the CGA. Customers retain all statutory rights, including guarantees of acceptable quality, fitness for purpose, and correspondence with description.

Damage caused by misuse, neglect, accidents, falls, unauthorised modifications, improper installation, operation outside specified limits, environmental exposure, or normal wear and tear is not covered.

Product specifications and suitability are assessed based on current manufacturer documentation and applicable standards. Only documentation issued or confirmed by Gilani Engineering is considered authoritative.

All products are supplied subject to our Terms and Conditions. Disputes are governed by the laws of New Zealand.

All claims must include a clear description of the issue, supported by relevant images and/or videos to allow proper assessment prior to acceptance.

“Fit for purpose” refers to the intended use and performance as stated in the product description, specifications, and documentation provided by Gilani Engineering. It does not extend to uses, applications, or expectations beyond those expressly described.